Privacy policy

Introduction

ICOTEKIA respects your privacy. This policy describes how we collect, use and protect your personal data when you use our AI agent and intelligent application services.

Data controller

Data collected

We only collect the data needed for our services to work properly:

• First name, last name
• Email address
• Phone number (if provided)
• Connection logs
• Interactions with the AI agents
• Usage statistics
• IP address
• Browser type
• Operating system

Purposes of processing

Your data is processed solely to:

• Provide and improve our AI services
• Manage your account and preferences
• Provide technical support
• Meet our legal obligations
• Improve the user experience

Use of AI

Our AI agents process your data securely:

• Data is encrypted before processing
• No data is retained after the task ends
• AI models do not memorise your personal information

Legal basis

Processing your data relies on:

• Your explicit consent (GDPR Art. 6.1.a)
• Performance of a contract (GDPR Art. 6.1.b)
• Our legal obligations (GDPR Art. 6.1.c)
• Our legitimate interest (GDPR Art. 6.1.f)

International transfers

Your data stays in Europe (EU servers). Where a transfer outside the EU occurs, we use standard contractual clauses approved by the European Commission.

Security

We protect your data through:

• SSL/TLS encryption
• Strengthened authentication
• Regular backups
• Restricted data access
• Regular security audits

Retention period

• Account data: for the whole subscription period + 1 year
• Technical logs: 12 months maximum
• Billing data: as required by law (10 years)

User rights

Under GDPR, you have the following rights:

• Right of access: obtain a copy of your data
• Right to rectification: correct inaccurate data
• Right to erasure: delete your data
• Right to restriction: limit processing
• Right to portability: retrieve your data in a structured format
• Right to object: object to processing

To exercise your rights, contact us at: contact@icotekia.com

Cookies

We only use essential technical cookies:

• keep you signed in
• remember your choices (language, theme)

We use no advertising or tracking cookies.